» Catherine, FL August 20, 2010
This is my best experience...I started with nothing in March of 1999...7 days in Miami, with no car, no family and only $300 of my own ...i just learned about the concept's and techniques and I told to myself...Show me the money? and i Say ... I can do it !
» Deborah Valentine, NY August 19, 2010
I became a very satisfied customer last night - The sales Rep, Mario Ricca installed a water purifier - we were so thankful to experience safe, clean water. We have been using your knives for the past year. Your products are wonderful and we feel we are in good hands with our sales rep. Many thanks
» Katie Torres, FL July 8, 2010
Initially, I was extremely disappointed to find Mr. Rivera, (from The Quality Only Company) could not be located, phone numbers and email disconnected. I figured any purchase made of Carico products, was considered gone. It was to my surprise when I received a phone call from Carico International, Vice President, Joseph Di Ciacco. Mr. Di Ciacco, was extremely apologetic with the situation concerning my complaint. Mr. Di Ciacco assured me that I would be helped, as well as, receive any items paid on.
My intent was not to receive anything in return, but rather, make California’s Attorney General aware of the irresponsible Mr. Rivera was with his Quality Only Company. Mr. Di Ciacoo was able to find a resolution beyond my expectations. We have received our initial order today, we are so happy to finally have the products purchased in 2007, and had considered loss.
I would like to thank Joseph Di Ciacco, Vice President Carico International. Mr. Di Ciacco was extremely attentive to my problem, and found a quick resolution. He took full responsibility to a situation, which in all honesty was not Carico Internationals full responsibility. He made sure I was always aware of the steps he was taking, with the help of Debra Collura. I would recommend any of my friends and family to purchase Carico products.
» Rachel Jennings, FL July 7, 2010
I wanted to write about how wonderful the experience was getting our 6-quart pot replaced after a handle broke off. Janet Garcia was incredibly helpful, courteous, and expedient in getting the paperwork taken care of and having a replacement pot sent to us. Thank you for the exceptional service Carico has provided. It further makes my husband and I believe we made the right choice by investing in Carico.
» Mary Schultheis, MO July 7, 2010
Thank you so much. You have been great!
Without your help I would have never gotten my pans replaced or repaired. I truly enjoy my Carico cookware and in the 25 years that I have used them this is the first time I had more than a handle to replace.
» Juana Maria Garcia, FL June 29, 2010
Ha sido una linda experiencia ya que nos ha abierto un camino al éxito de una manera inteligente, afectiva y hasta divertida. El servicio del personal calificado ha sido excepcional lo cual nos ha impulsado a obtener nuestras propias metas. Son únicas, su calidad y garantía me impresionaron, además salud y nutrición son aspectos que deben estar en primer lugar de todos. Porque son productos de excepcional calidad que nos ayudan a tener una mejor calidad de vida, nos sentiremos mucho mejor. Toda la familia los disfrutara. Mucho más nosotras las mujeres que trabajamos y tenemos familias, en fin creo que a todos nos vendrían muy bien!
» Dwayne Burke, FL June 29, 2010
I Dwayne Burke from Kendall Miami, FL decided since my pleasant phone conversation with Felipe Fernandez and upon completing training knew that Carico is for me. How could you not stand by the Carico name , with such quality products and caring people? They make you feel like family. I feel blessed by joining the Carico team.
» WilliamRosario, PR June 24, 2010
Carico es una compañia solida, donde cambie mi vida totalmente en lo economico ya que he podido duplicar mis ingresos y ademas me brinda la oportunudad de viajar el mundo y no tan solo eso, los producto de Carico son de calidad y se los recomiendo a todos.
» Julieta Etcheto of Orlando, FL June 2, 2010
I got my first Carico product in 2003. After that, I ordered many times products to this company. Those are very quality oriented and I use them ever day.
The first product I got was the Juice Extractor System, trying to reduce my anemia problems and also trying to reduce weight. It is fenomenal! No more anemia, I lost 10 pounds and I feel incredible.
A year after, I bought cooking utensils; some gourmet skillets, some cookware pots and the electric skillet, and I love the way they cook: Nothing sticks to them, you can cook very healthy and they are extremely easy to clean. I just love them.
Confident in the quality of the brand, I got the vacium containers (Ultravac), the water filtration system for the kitchen and also the shower filter. Those are products that also use every day.
And the last Carico product I got was the Air Purifier. I have this equiptment working 24 hours a day, and it is absorbing dust, odors and keeping my house out of bacteria and viruses.
I have almost all the products from Carico, and I’m in love with them!
» Carlos Cambas of Orlando, FL June 1, 2010
I started in Carico 8 years ago, when I had been in the country for only 15 days. I was 26 years old. I had very little experience, at that moment I was completely broke. I didn’t speak English and I was very scared to work in the Marketing area of an American company.
Thank God I accepted that challenge! Today I am a District Manager, I am in charge of one of the offices in Orlando and I am extremely happy and very proud to be part of this team.
Since the first day I realized that Carico was a big company: They manufacture and distribute high quality home items and have presence in 46 states and more than 20 foreign countries. The company also offers their own financing which made the products easy to be afforded by the customers.
I realized I had the opportunity to growth I was looking for!
In the training, I learned so much, and within a few weeks I had the opportunity to become part of the management team. Carico’S advance training given by their key managers is the vey best marketing education you can get in the market.
Since day one, Carico have paid me on time without exception.
My personal experience related to this Income Opportunity is extremely positive: I know that I write my own check, and can press forward to achieve higher levels of success every day. The compensation program allows me to earn in a month more than what other people can make in one year
The business is for those who are willing to work, who do not conform to be average.
There is so much I love about this company: The opportunity to accomplish your goals & dreams, the compensation plan: no limits to the income you can make; the travel to Exotic places; and the opportunity to growth.
I have the privilege to say I’ve been in Atlantis Resort in Bahamas (3 times), in Las Vegas (2 times), Skiing in Colorado (2 times), in Dominican Republic, and also qualified for Mexico, Cruises, Costa Rica, San Francisco, and 8 World Carico Conventions.
I am very blessed because of finding friends like those who I have working with me in Carico and I admire the integrity and the level of commitment of every one of my leaders, and the way they threat their co-workers at every level.
Justice, respect for others and love are ideals that we apply every day.
I love this company, I love what I do and I pray God to have the opportunity to be working with Carico for the rest of my life.
I wish everyone to be as lucky as I am.
» Kenisha Tillman of Orlando, FL May 24, 2010
I started with Carico seven months ago. Since then I feel I have grown as an individual. Starting out, the only experience I had was working in an Italian Ice shop where I barely got recognition for my hard work and the environment was definitely non professional. At that job I also had some boundaries as far as how many hours I could work and how much I could make.
In Carico, I found a great opportunity to make substantial income and to grow as an individual, and also a great family. The atmosphere is very professional and the management team is always there to assist you in whatever you need and is constantly offering encouragement, motivation, and advice, all for the purpose of bettering you as a person.
The quality and professionalism of every leader in this company is exceptional. In Carico I learned how to interact better with other people and how to deal with different situations when working with customers. Also I have learned the meaning of hard work and discipline and also to set clear, defined goals to achieve better levels of success. Carico teaches you to strive to be better each day.
I have ever been apart of a company in which they care for their employees so much.
Carico is a very stable company and the numbers speak for themselves. Today is producing millions of dollars in business because there is a need for the products we offer. One thing I really love about the company is the fact that they pride themselves in customer service. They have maintained an A+ rating with the BBB (Better Business Bureau) and the level of their customer service shows it's well deserved.
One of the things I like the most of being working in this company is that Carico continuing to expand all over the world. Today it has offices in 46 U.S. States and in more than 20 foreign countries.
I love being here.
» Dina Jimenez of Orlando, FL May 23, 2010
Carico had opened up new doors for me. I've been living in USA for more than 7 years and I can say is the first time I have the opportunity to achieve the level of success I want.
I am working in Promotions & Marketing, and since I started, I've been working full time with the company. I really like to organize my own schedule and also to have the opportunity to work extra hours.
One of the things I like the most about Carico is the Quality oriented products we offer. I just love quality and I really enjoy representing products with high end quality and exceptional warranties...
In the other hand, the training I received helped me a lot. I had some previous experence in Sales, but the company gave me all the tools and techniques I needed to do the job well. The training Carico offers is phenomenal!
I learned how fun and amazing is to work with customers when you know what you are doing.
I am definetely a people person, ambicious and I know that with this company I will go far.
I am also proud of promoting a healthy lifestyle and I believe that working in Carico is a very positive experience for everyone.
» Lorena Araujo of Orlando, FL May 23, 2010
The first thing that I have to say about the company is the excellent training that I received.
I was hired without having any experience in marketing, but after the training, I feel comfortable and prepared to do my job very well.
The growth opportunity that Carico offers is something that I never saw in any other company. I is just fantastic!! In Carico, if you work hard, you are going to be rewarded with Bonuses, Commission, paid vacations and also you can be promoted to an Assistant Manager position.
I really see myself growing with this company
Also, the products we represent are of quality oriented and that means satisfied customers. Every person I presented the line of products I represent want to order something since the very first time. It is very easy to represent products that sell themselves. Beyond that the products are lifetime warranties to ensure my customers that they are doing a great investment.
The leaders we have in the company are very professional and I feel I am working in a company that has a lot of integrity. Carico has been in business since 1967 and that means that the main leaders have more than 40 years of experience in this field. I am part of a very solid company and I love what I do.
I am very happy for being part of the Carico family!
» Patricia Farrell of Bloomfield, NJ May 13, 2010
I believe in your products, as I am a great believer of "quality of life"... and that is exactly what your customer get from "Carico"!
» Laura Brown of Framingham, MA March 31, 2010
I am so pleased with the great changes I have noticed in my drinking water and the quality of the air in the house this winter since I purchased my Carico Air and Water Filtration Systems... I've always been concerned about the water where I live and spend so much money on bottle water, not any more. After testing my water I knew it would be better to invest in something that would solve more than one problem because I was still cooking in that water. My boyfriend, who has allergies to animals, noticed a difference immediately, the air filter keeps my house smelling fresh and the air clean, I have 2 cats and a new puppy so it really has made a big difference... I love the products.
» Margaret Vincent of Pawtucket, RI March 31, 2010
The water quality is very noticeably, he compared our corrent water filter to the Carico Water Filtration and I had just changed my filter... the difference was obvious, we were amazed... we also had mold in our basement and notice a definite improvement in the quality of our air since we began using the Air Filtration System. neil really showed us the benefits of Carico products.
» Rick Sweares of Charleton, MA March 31, 2010
We purchased our Carico Air Filtration System in the fall and do see a marked difference in the dust in our home.. the air feels fresher and crisp and it might not be a coincidence that this winter when i came down with a cold, no one else in the family caught it. I plan on calling Glen and getting one for the bedroom, we are allergy sufferes and expect this spring to be much more comfortable around our house.
» Mary Ellen Borgefrom of Gloucester, MA March 31, 2010
We own the Lone Gull Coffee House in Gloucester, last year we had to close our doors due to a water ban from bacteria; needless to say we were upset. We have since purchased the Carico Water Filtration Systems for our whole establishment, the espresso machine, the ice machine and even our temperamental brewer that was always clogging... before we made the purchase we asked the health inspector in the event of another ban would we be able to stay open and he told us this system would insure we did not have to close our doors again. Our customers love our coffee even more now that the water is so clean and fresh making the high quality coffee we offer even tastier... one even said we have the "cleanest coffee in town" and we are proud of it & tell everyone about our Carico water filtration system... You can't get enough of a good thing , we have one at home too!
» Scott Monroe of Marlboro, MA March 31, 2010
I think the product is great, since I purchased my Carico Water Filtration System I have seen the improvement in the clarity of the water and it tastes much better, I'm very happy with it.
» Linda Graham of Uxbridge, MA March 30, 2010
After we purchased the carico Air and Water filtration systems I inmediately noticed the dust particles in the air were gone and the air was fresher... our water comes from a well and the added filtrtion gives us added security about the water quality... we are very happy with both the Air and Water systems.
» Judith Robinson of Hopkinton, MA March 30, 2010
To have our Carico countertop water filter gives me peace of mind because we have a well on this rental property and I can't be sure of the quality of water... the water tastes so much better.
» Trevor Goulette, March 30, 2010
Or Carico air filter completely eliminates all odors and cleans the air, even to the extent that when we burn our scented candles it removes all the great smells too so we have to shut it off to enjoy them.
» Cassandra Josephs of Raynham, MA March 29, 2010
We just absolutely love the Carico Ultra Vac system... the foods stay so fresh and now I have even thrown out all my other plastic storage containers because we love them so much... it makes fixing lunch from leftovers for my husband so easy just pack the Ultra Vac, the sizes are great and everything stays fresh so much longer.
» Beverely, March 29, 2010
I have owned my Carico Cookware now for over a year. It is a pleasure to cook using them. They cook quickly and with very little water but I especially appreciate the ease in cleaning up afterwards, no bother, no stress.
» Indianna Infante, Fl March 22, 2010
Quisiera decirles que estoy muy contenta con los productos de Carico, especialmente con los cuchillos y la olla eléctrica Ultra Cooker que poseo. Son excelentes para cocinar y de mucha utilidad. Me ahorro dinero desde que uso Carico y lo más importante es la calidad y el servicio que dan. Especialmente la vendedora Agnerys Gonzalez es excelente.
» Yibb of Ft Meade, MD March 21, 2010
Hi, I'm glad to hear about the Carico cookware that people have purchased because of my ideas in marketing with Lisa. I hope we continue in success! Praise the Lord!
» Celia Lopez, Fl March 20, 2010
Soy Dominicana, y vivo en Miami. Quiero decirles a todos mis amigos que hace ya un tiempo que uso los productos Carico y son excelentes. Tengo la olla Slow Cooker y todo lo cocino en ella, las habichuelas, las lentejas, todo, y el arroz me queda tan bueno que parece que estuviera cocinando en Santo Domingo.
Pero con lo que mas contenta estoy es con el filtro de agua, porque he gastado mucho comprando agua embotellada, y ya no necesito ni una botellita porque todos tomamos agua filtrada y hasta mi vecina viene a buscar el agua de mi filtro. Yo les recomiendo a todos que adquieran los productos Carico, por su calidad y garantía. Garantía de por vida que tienen y doy gracias a Carico por hacerme la vida más fácil y feliz.
Y no se me puede quedar Agnerys Gonzalez, que es una excelente vendedora de Carico, atenta, cariñosa, conocedora de los productos que vende, y que que hace que uno se sienta parte de la familia de Carico.
» Shay of Clarksville, TN March 2, 2010
Me and my fiancee were at hobby lobby and "won" a free dinner and vacation, from a gentlemen, Mr David F. He tells us that we won this fabulous dinner and show and that his "building" has a new waterfall and sets a date for us to come to dinner. It sounded wonderfull, at the time so of course we take up the offer. Well we show up and the "building" is his home, and the dinner is located in his basement, we both started thing horror movie creepy. But we go on with the dinner.
He seemed nice at first and we really started to get scared when no one else shows up and he tells us we HAVE to turn off our cell phones, which I didnt, of course. Anyways he serves us the food, and the "show" was him with his awfull jokes trying to sell carico cookware. We were so dissapointed but the worse part is the pushing, he tried and tried and tried to sell us the cookware. And when he FINALLY got the hint that we didnt want it he insulted my fiance stating that my fiancee didnt care about my health or my well being, at one point in the evening when I seemed a little impressed in one peice he had the nerve to ask if I would purchase the cookware by myself without the approval of my fiancee though throughout the night he highly emphasized that the dinner was only for married couples and the offer was for only married couples.
He was not only offering the cookware but a chance to make some money by having other people that we refer to him buy the cookware. He stated that he had 9 out of 10 purchase, then he stated that he has never lost a sell, and when we told him that we werent interested he said he's had it happen to him, He was just full of lies. He showed me a book that had letters from people who reffered others and was making money, but we caught something, all the letters were typed then signed at the bottom and on two letters which had two totally different stories, the same signature was at the bottom, right then we knew BOGUS!
Even after we declined his offer he told us that we would still get the free vacation, we didnt even bother, if we were disspointed in the dinner that we knew we wasted our time on, then we definately werent taking chances on the vacation. Please do not fall for this guys scam, please watch for a older gentlemen who calls himself a chef for a evening, and offers you dinner at in Clarksville TN.
The only thing we really losed out on was our time, and feeling so foolish after we found out we just had been suckered into going to such a "dinner" if you want to call it that. But just dont want others to have to go through the same ordeal, or even worse actually buy the product, which I found out is alot cheaper elsewhere.
Reply: We take all comments and complaints about Carico and any representatives seriously and as management we address them appropriately with those who work with Carico and who were involved.
We deeply apologize that this consumer feels the way that they do. It is always our intention and commitment to make all consumers who are involved with Carico have a pleasant experience. Unfortunately there seems to be a misunderstanding and for that we are sorry. It is our hope that by detailing the events that lead up to their meeting, that we could hopefully shed a clearer light on the matter.
We have discussed this matter in detail with the representative and trust that any consumers who meet with them in the future will have a positive experience.
This is the response from our representative:
"It has been a real pleasure to offer health products that have improved my life and maybe others. In over 40 years in this business I have had the pleasure of meeting lots of special folks that put better health as one of their top priorities and have received many letters telling me so.
When the call was made to confirm the dinner date it was clearly stated that we live in the country and the zoning laws allowed us to build our home on top of the business.
These folks who gave me the impression they were married were not invited into our home and we do not have a basement.
Three other married couples were invited but did not show up due to storm warnings. Two later rebooked. I explained that this is how we demonstrate our health products. Asked if they saw something they liked and wanted could they afford at least $15.00 a week. The answer was yes, so I proceeded requesting cell phones be off during the presentation. There was no objection to this request.
An offer was made to allow either one to purchase if they both agreed. I did mentioned that normally we do dinners for married couples but because they were interested and could afford the payments I cooked for them as a special exception and courtesy.
I did not go into the percentage of folks who purchase, only the percentages of folks who make money using our advertising kit correctly. They were treated with the utmost respect and courtesy as are all our guests.
I have no idea of where the “I never lost a sale came from” I only wish that were true.
I have learned to get all the advice I can and learn from mistakes. But I honestly can’t think of anything I did wrong or would have done differently.
Sincerely yours"
David F.
» Joyce L. March 16, 2010
Since purchasing my Carico Ultra-Tech II cook ware in May 2009, I am very happy with the results I have received. I use less water, hince the food has a nice flavour. I am impressed with the thermometer on the cover of the cook ware, I open the valve at normal heat, when it whistles I close the valve and lower the heat and in 5 to 10 mins its done.
I use my cook ware for multi task things like baking. My food does not burn so cleaning is easy, no strong abrasives or harsh cleaners are not necessary, just use warm soapy water and wipe dry. I would recommmend the Carico Ultra-Tech II cook ware to anyone especially those busy homeholders/homeowners out there.
Please visit Lifetime Investments, you will be happy you did. Janne, I will give you a call later in the year about the Carico Water Purification System.
Thanks.
» Shelly February 12, 2010
Got a phone call that... all I had to do was go to a demo and I will get a free vacation. MY fiancé was like "Yeah right". So needless to say that my fiancé did not go with an open mind. On the car ride home I asked "that wasn't so bad" and my fiancé replied "no, not at all and in fact it was like a little comedy show". Slava is Hilarious. Not only is he entertaining but very informative as well. We truly did not have to purchase anything to get the vacation, but we were so impressed with the products that we did end up buying some. I could not tell you how long the demo was, that's how much fun it was.
» Kalany Thomas & Donald Coates February 9, 2010
Im so happy you and your company are willing to take the lost from someone elses negligence. My fiance and I are total grateful for your customer service, and dedication in helping us through this situation. So many blessing to Carico in this new year!
» Robert Lebda January 18, 2010
Just a note to express my delight with the portal feature. Carico is so far ahead of the closest competing companies. Thank you for all you do.
» Scott Cline January 15, 2010
This is a request to order some parts for our Carico pots that we purchased in December 4,1998. We love out cookware and have had not problems with them until recently. The vented knobs on top of the lids have started to crack and the handles on two need to be replaced; otherwise, we have enjoyed this cookware for many years without any other problems. They are extremely well made and will probably hold up until my children will inherit them. That would be the only way I would probably let them go! (not any time soon, I hope).
Thank you for such a quality product and for addressing this problem in an efficient way. We'll be waiting to hear from you.
Reply: Mr. Cline’s order was received by mail and was placed upon receipt. The handles were shipped via FedEx on 01/23/2010 and delivered on 1/26/2010.
» Zulma E. Perez January 13, 2010
I want to congratulate Carico International Inc. for the amazing and fast Customer Service response. I was contacted back in less than 24 hours by one of your agents (Dunia Kuthe?) and she was very helpful and professional. The search she did for the account and sale information, previous to the call, demonstrating the quality and dedication of your service support.
Definitely to provide ‘World Class Service’ to your customers is your TOP priority!
» Yasmin of Bronx, NY October 26, 2009
I ordered an item from this company while on vacation. My cousin was a distributor and informed me that I had 30 days to return the item. I am no fluent in Spanish so my sister had to Translate it for me. I always ask about warranties and policies as I am a Avon Distributor. Since I was still going to be on vacation while the item was being prepared for shipment I called Carico to tell them NOT TO SHIP until AFTER 8/10. They failed to do this.
When I arrived home 8/10 I saw the box was already delivered to my home. Already upset that the company did not listen, I never opened it. I called Carico about this, no apologies. I told them I wanted to return the unopened item because I was not able to pay the amounts on the bill any longer.
They said I would not be able to return it for a refund. They mentioned picking out an item I would be able to afford (an exchange). BUT and this is what pissed me off: if the item is of lesser value they will NOT reduce the BILL! So I am paying for the previous item even though it is not what I have!
I told them I wanted to have nothing to do with the company due to it's policies, they will not issue an RMA. They will not refund the balance of a lesser item that I can afford. I am stuck with a brand new item still in it's original packaging that I NEED TO RETURN.
I am stuck with a 500.00 bill I cannot afford. Willing to take them up on their LIFETIME Guarantee for something cheaper but they will not refund the balance of the higher priced item. They are very unwilling to help me. Whether it is a return, refund or exchange! What happened to their LIFETIME GUARANTEE?
Reply: (AB# 1296383 YASMIN NIEVES / SF# 103815) We apologize that you have gone through some challenges with regards to your order. Since 1967 we have developed positive relationships with tens of thousands of satisfied customers. We are certain that once you start using the Carico products you will be pleased to have them and you will be happy with all the benefits which come from owning them and using them. As you will note on our marketing materials and our support training materials we back our products with strong written warrantees. However we do not offer a 30 day return policy. In addition, so that everything is clear to a consumer who does not speak English, all of our marketing materials and sales order tickets are written in English and in Spanish to avoid any misunderstandings. The manner in which all sales are done is in compliance with The Federal Trade Commission's (FTC's) Cooling-Off Rule, which gives you 3-days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale. To insure accuracy and to verify that the customer has a full understanding of their order, the merchandise and the terms, we verify each order. Ms. Nieves placed her order with an independent consultant who also happens to be her relative on 7/27/2009. She did not contact us until 10/26/2009 to cancel her order. In as such, she did not cancel her order within the allowed time frame. Since we want to insure a happy satisfied customer we offered to exchange any new products for equal value. Should she like to make this exchange and has not opened the original box, we will happy to accommodate her.
» Martha of Miami, FL June 19, 2009 I bought an air filter from this company, and after they used my name as cosigner without authorization on my daughter's appplication, I decided I no longer wanted to deal with them. It has taken over a month and my daugher has not gotten her deposit back. I spoke to the sales guy that saids I cannot return the unit, that if I'm unhappy they can replace. That it is company policy to exchange products but that they do not cancell signed sales agreement or return money back after a product was delivered.
Reply: (AB# 1128992 MARTHA R LOPEZ / SF# 67016) We strive to always assist the customer and to provide them great service. Our Air Purification systems have purified the air in tens of thousands of customers homes and businesses. These purifiers are desired, because they are effective. We know that if you owned one of our purifiers and were using it, you would be delighted with the product. But in support of our customers, Martha R. Lopez’s order was never completed. Her order was canceled during processing and the down payment was refunded on June 12, 2009.
Reply: (AB# 659464 MARTHA L LOPEZ / SF# 67020) In reference to Ms. Lopez’s mother, Martha L. Lopez, their seemed to have been a misunderstanding between the independent sales consultant and Ms. Lopez as she signed the credit application as co-applicant on her daughters account. The merchandise was returned on June 28, 2009. Her order was also canceled and the refund was issued back to her credit card on June 30, 2009.
» Beverly of Longwood, FL February 26, 2009 I purchased the Ultra Vac Food Storage System and when it was delivered it was lacking the pump which should have been included. I have tried for days to get hold of someone in Customer Service and never have reached anyone. I have left messages as well as emailed them and have not gotten a response. This was a very expensive item and I am very unhappy that I can't use it without the pump! I am now out of the money as well as the item is usless without the pump!
Reply: (AB# 1067399 BEVERLY A SNELL / SR# 52672) We apologize that you did not receive an air pump with your Ultra Vac set and we also apologize that your call was not promptly returned. We received a voice mail message on 2/25/09 from Beverly stating she was missing the pump from her order. After reviewing the order, we returned her call on the next day (2/26) to notify the order was being processed. The order was completed and FedEx proof of delivery indicates it was delivered on 03/04/2009. Furthermore, we have spoken with Beverly and have confirmed she did receive the pump.
» Lucy of Harvest, AL February 2, 2009 This is not a complaint - just an inquiry. I purchased a set of Carico Cookware somewhere between 1986 and 1989 from my aunt, who was a rep. That was when I lived in New York. I believe there was a lifetime warranty on the product. Overtime, maybe within 5 years, the handles burned on three of the pieces so they're sitting in my cupboard, not being used. I know I should have contacted Carico before but that kind of action doesn't come very easily to my generation. I haven't thrown them out because I really liked the pots and had paid a lot of money (for me) for them. Now that the pots are entirely different, is it still possible for me to get the handles replaced?
(Unknown Customer) Reply: We are delighted to know that you have our Cookware and have been using the product for years. When you invest in a quality set of Carico’s cookware, you also receive an outstanding warrantee. Yes, we carry the handles for all of our cookware models both past and present. To order replacement handles please contact our customer service dept at customerservice@carico.com or 1-800-440-1434.
» Vidal of Hialeah Gardens, FL October 13, 2008 Vidal of Hialeah Gardens FL (10/13/08) Sometime in January or so 2008, We were approach by a friend that was selling Carico products. After telling her all the horror histories that we've had with a water filter which caused to ruin our credit at the time, She kept insisting that needed the sell because was going through a bad time. Finally we bought a rapid cooker that keeps dripping water and does not gain pressure; even after three attends of replacing the top, I gave up ending up losing 400.00. We lost a friend, lost our money and lost our time trying to fix the problem.
(Unknown Customer) Reply: Carico’s Rapid cookers have been a great selling product. We have numerous comments from customers who use the product and enjoy cooking with it. We apologize that you have had some difficulties with your cooker. Our Rapid Cooker has a lifetime warranty from defects. If steam is escaping from around the edge, there is a reason why, which can also be easily corrected. We suggest that you check to see that the lid is properly placed on the unit. It is not, it will cause steam and liquids to escape. If the lid is securely positioned as per the instruction booklet, then the silicone seal may be damaged, cracked, warn, or torn. This will also cause the dripping of steam and liquid, and prevent the unit from building pressure. Third, the seal may not be properly placed on the underside of the lid, which would also cause the steam and liquid to leak and prevent the unit from being able to build the pressure. If these matters do not resolve your complaint, then please contact our customer service dept at customerservice@carico.com or 1-800-440-1434 for service.
» Alejandra of San Diego CA (09/28/07)
We were called about a bridal preview for Carico Cookware, and they said for attending they would give us a free vacation. We attended hoping to have the vacation, and at the last minute they got my husband and me to purchase the cookware by saying how much healthier we'd be if we used these pots and pans. My husband and I were sold on that. We qualified for a loan immediately through them so we got them. Everything sticks to these pans. They are actually now rusted, and that is not supposed to happen. We are still paying them for them, and I would like for them just to take the pans back and the loan be revoked. I spoke to many representatives that say that they have a lifetime warranty, and these problems should not be happening, and they are going to do their best to get me a new set. Still no call backs and no new set.
(Unknown Customer) Reply: We regret to hear of your dissatisfaction. Your cookware is backed by truly the finest cookware warranty in the industry. As far as sticking, yes, foods will stick when a consumer is not using the medium to low process when cooking.
By "truly" following the directions you will not having a sticking problem. When you do not follow the directions, then yes, food will stick. The metal is extremely responsive to heat and retains the heat extremely well. This is why we suggest, to start with a medium heat, just to preheat the pan. To insure that you have a proper medium heat level, place a few drops of water on the medium heated pan, if the drops dance across the pan, in bead format, then the temperature is set correctly. If the water lays there and does not bead, it is too low and if the water sizzles too quickly, then the heat is too high. Once you establish your medium heat level, and lower to the correct low temperature you will be able to cook without burning foods. Think of all the fuel, and energy savings, plus being able to work in a cooler kitchen. In reference to the rust, our cookware is made of a high grade 304T stainless steel metal, which will not rust. If there are rust colors on the pan, it is usually a surface rust, perhaps caused by iron in your water. These surface discolorations can also look like rust. They are the metals heating and cooling which bring on shades of colors that may appear to be rust. Metal which is heated is actually tempered. Stainless steel becomes a work harden metal and becomes stronger over usage. These colors will polish off using a non abrasive stainless steel cleanser. For complete instructions, regarding both these issues please refer to your cooking manual, or our web site or Please contact our customer service dept at customerservice@carico.com or 1-800-440-1434 for care and use instructions.
» Maria of Kissimmee FL (12/18/06) Ms. Piedrahita came to my friends house to do a presentation of the carico products. I needed a water filter and she stated that the had the best in the market. Her presentation was only through a catalogue and she showed me several filters that were really expensive. I picked a filter that looked like it was worth the money I was going to invest in it..It was offered on credit and I used my credit card for the down payment of 59.00. My monthly payments were to be 26.40 per mo. Eventhough the contract I signed stated that I had 2 days to cancel same if i was not happy, and she was supposed to bring my filter within that period of time, I received the filter 2 weeks after through the mail. To my disappointment this filter looked like a small carafe, with a aaa battery, no spout to run the water, and a small hose that has to be hook to my only faucet in the sink. I immediately called the salesperson, who in turn told me I had to deal directly with Carico not her. I called them and was told that I had signed a contract and they were not going to take the filter back. The next day I returned the filter to Carico and last thursday I RECEIVED THE BOX AGAIN.UPS indicxated that Carico refused to accept the box.
I am a retired old lady who needs to drink good water for my health. This incident has caused lots of stress in my life..If they want to keep my deposit, fine, but I refuse to pay 578.00 for a carafe that is not going to clean my drinking water.
(Unknown Customer) Reply: Yes, Carico’s water filtration systems are truly the finest water filters available. The key behind our water filters is the inside cartridge. Being that you wanted to save money, you selected the Penguin model. However, the inside cartridge is the same exact cartridge used in the higher priced stainless steel models. The price difference is due to the lower priced food grade plastic that is used to make the housing. The more expensive models use a stainless steel housing. The battery assists the added feature which the stainless steel models do not offer, this is the Ultra Check, which tells you simply how many more gallons/liters of water you can filter before needing to replace the cartridge. Our Penguin Water Filtration System is only available in a countertop model. This is an impressive water filter. It will be very effective at stopping bacteria’s, viruses and cysts, in addition chlorine, chloramines and a myriad of other contaminants in our drinking water. You truly have the most advanced, easy to use, simple to maintain water filters in the market. In addition the food grade plastic housing has an impressive 10 year warranty. |
